Complaints and Apologies

Complaint and Apologies
===Open === I am writing ...

in connection with my order FS690 which arrived this morning.

to complain about the quality of a product I bought from your website.

to complain about the poor service we received from your company.

to draw your attention to the negative attitude of some people in your customer services section

===Complaint   === Our order dated 16 September clearly stated that we wanted 1,000 items, however you ...

The goods were faulty / damaged / in poor condition.

<span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">There seems to be an error in the invoice /a misunderstanding.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">The equipment I ordered has still not been delivered, despite my phone call you last week to say that it is needed urgently.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">The product I received was well below the standard expected.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">To make matters worse, when I called your company staff ... ===<span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; mso-ansi-language:EN-US;mso-fareast-language:FR;mso-bidi-language:AR-SA">Request for action === <span style="font-family:Verdana,sans-serif;">Please replace the faulty goods as soon as possible.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">We must insist on an immediate replacement / full refund.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">Unless I receive the goods by the end of this week, I will have no choice but  to cancel my order. ===<span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; mso-ansi-language:EN-US;mso-fareast-language:FR;mso-bidi-language:AR-SA">Close === <span style="font-family:Verdana,sans-serif;">I hope that you will deal with this matter promptly as it is causing me considerable inconvenience.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">

Apologising
===<span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; mso-ansi-language:EN-US;mso-fareast-language:FR;mso-bidi-language:AR-SA">Open === <span style="font-family:Verdana,sans-serif;font-size:10pt;">I am writing in relation to your recent complaint. ===<span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; mso-ansi-language:EN-US;mso-fareast-language:FR;mso-bidi-language:AR-SA">  <span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; mso-ansi-language:EN-US;mso-fareast-language:FR;mso-bidi-language:AR-SA">Apologizing === <span style="font-family:Verdana,sans-serif;">I was very concerned to learn about ... Please accept my sincere apologies.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">I would like to apologize for the inconvenience you have suffered. ===<span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; mso-ansi-language:EN-US;mso-fareast-language:FR;mso-bidi-language:AR-SA">Denying responsibility === <span style="font-family:Verdana,sans-serif;">We appreciate that this has caused you considerable inconvenience, but we cannot accept any responsibility in this matter.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US"> ===<span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; mso-ansi-language:EN-US;mso-fareast-language:FR;mso-bidi-language:AR-SA">Promising action === <span style="font-family:Verdana,sans-serif;">Can you leave it with me? I’ll look into the matter and get back to you tomorrow.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">I have looked into the matter and ...

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">I have spoken to the staff involved, and ...

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">We will send replacement items / give you a refund immediately.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">I can assure you that this will not happen again.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">We’re having a temporary problem with ... . We’re doing everything we can to sort it out. ===<span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; mso-ansi-language:EN-US;mso-fareast-language:FR;mso-bidi-language:AR-SA">Compensation === <span style="font-family:Verdana,sans-serif;">To compensate for the inconvenience, we would like to offer you ...

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US"> ===<span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"; mso-fareast-font-family:"TimesNewRoman";mso-bidi-font-family:"TimesNewRoman"; mso-ansi-language:EN-US;mso-fareast-language:FR;mso-bidi-language:AR-SA">Close === <span style="font-family:Verdana,sans-serif;">Thank you for bringing this matter to my attention. Please accept my assurance that it will not happen again.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">Once again, I hope you will accept my apologies for the inconvenience caused.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">I very much hope you will continue to use our services in the future.

<p class="MsoHeader"><span lang="EN-US" style="font-family: "Verdana","sans-serif";mso-ansi-language:EN-US">If you have any further queries, please do not hesitate to contact me on my direct line...